Lerwee Intelligent O&M Agent is the core of Lerwee’s open intelligent O&M ecosystem built for IT operation and maintenance scenarios, featuring scalability, interoperability and customizability. Centered on large language models, structured with a five-layer technical architecture, and underpinned by open APIs, plugins and ecosystem components, it serves as an all-in-one intelligent O&M platform. It enables enterprises, developers and partners to easily integrate functions, expand capabilities and deliver customized O&M services, and helps build a full-link, fully adaptable open ecosystem for intelligent O&M across industries.

PART 01 An Open Intelligent Hub for the O&M Industry

As the core platform of the Agentic AIOps open ecosystem for enterprise IT operation and maintenance, Lerwee Intelligent O&M Agent delivers core strengths and values in three major aspects:

1. It deeply integrates mainstream large language models including DeepSeek and Qwen, and boasts a complete intelligent closed loop covering perception, memory, planning, decision-making and execution, providing core intelligent support for ecosystem operation.
2. Built upon Lerwee’s native capabilities such as monitoring, CMDB, network management, automation and ITSM, it also supports the integration of third-party tools, data, models and capabilities. It breaks down technical and data silos in O&M scenarios and enriches ecosystem resources.
3. It fully supports plugin-based expansion, API integration, customized Agents and collaboration with OpenClaw. It establishes an open O&M system featuring deep integration of platform and ecosystem, and enables efficient linkage between all participants and capabilities within the ecosystem.

In short, Lerwee Intelligent O&M Agent is an open ecosystem core that is interoperable, scalable and customizable, rather than a closed system limited to built-in functions. It acts as a fundamental carrier for the co-construction, sharing and win-win development of the O&M ecosystem.

PART 02 Five-Tier Open Architecture

Lerwee Intelligent O&M Agent adopts a five-layer architecture: Perception Layer → Memory Layer → Planning Layer → Brain Layer → Action Layer. Each layer features independent open capabilities, forming an end-to-end fully open link and laying a solid technical foundation for the construction of the open intelligent O&M ecosystem.

01 Perception Layer (Open Collection & Integration)

1. Based on the open-source Perseus collection framework, it supports dozens of protocols and is natively compatible with various third-party data sources such as Prometheus, Zabbix, cloud monitoring systems, log systems and APM tools. It realizes unified collection of full-scale IT data. It also allows access to third-party Agents and heterogeneous monitoring systems for centralized management of all IT data, removing the first barrier for data collection in the ecosystem.
2. Unified Portal: It supports access to panel data sources. When configuring dashboards, users can select third-party data sources to extract and process external data for visual presentation. It facilitates the building of an all-in-one O&M cockpit and enhances data visualization capabilities across the ecosystem.

Event Platform: Equipped with robust alert integration capabilities, it can receive fault alerts, anomaly notifications, SNMP Traps and other alert data from third-party platforms, and push local alerts to external systems, enabling two-way interaction of alert information.

Monitoring Center: It supports multi-channel message delivery. Users can configure third-party notification channels including email, SMS, WeChat and DingTalk. The platform can send alerts and O&M messages accurately to designated recipients, ensuring efficient and reliable message delivery within the ecosystem.

02 Memory Layer (Open Knowledge & Data)

Combining knowledge graphs, time-series databases, vector databases, document databases, graph databases, historical cases and O&M knowledge bases, it builds a multi-dimensional and structured system for O&M knowledge and data. It allows enterprises to import private O&M knowledge, connect to external knowledge bases and build industry-specific knowledge graphs. The agent can fully align with business characteristics to truly understand business scenarios, and accumulate rich and professional O&M knowledge assets for the open ecosystem.

03 Planning Layer (Open Assets & Topology)

Powered by Lerwee CMDB, it implements modeling of full-range assets and automatic construction of business and network topologies, delivering accurate asset and topology support for O&M decision-making. It supports customized asset models, integration with third-party CMDB systems and import of external topology data. It effectively supports the analysis of complex O&M scenarios and refined task planning, and provides standardized and scalable asset and topology capabilities for O&M planning across the ecosystem.

04 Brain Layer (Open Model & Reasoning)

Developed based on Lerwee AI, this layer integrates DeepSeek, Qwen and other large language models together with RAG, Chain-of-Thought, Skills and other technologies to deliver core intelligent O&M capabilities including root cause analysis, fault prediction and intelligent diagnosis. It supports access to enterprise private large models, fine-tuning of industry-specific models, and customization of prompts and reasoning rules. It can be fully adapted to enterprise O&M specifications and business requirements, enabling personalized and scenario-based application of large model capabilities in the open ecosystem.

05 Action Layer (Open Execution & Collaboration)

It integrates Lerwee’s network management, automation, ITSM and LerweeClaw execution engine to form a unified O&M execution system for the implementation of end-to-end O&M operations. It supports custom scripts and playbooks, connection to third-party automation platforms, and access to intelligent terminals such as OpenClaw. It realizes intelligent O&M practices including fault self-healing, process orchestration and human-machine collaboration, turning the intelligent capabilities of the open ecosystem into practical O&M actions.

PART 03 Supporting Capabilities for Ecosystem Collaboration

Beyond the core five-tier open architecture, Lerwee Intelligent O&M Agent provides a full set of supporting capabilities for ecosystem collaboration. It exposes comprehensive standardized open APIs, enabling enterprises to directly and flexibly operate platform data, fully unlock data value and build an efficient and scalable intelligent O&M system.

With open APIs, enterprises can achieve data interconnection, process linkage and flexible function expansion to adapt to diverse O&M scenarios. The platform also supports refined O&M decision-making and deep integration with third-party tools and self-developed systems, creating a unified O&M entry. It further improves compatibility and collaboration efficiency of the open ecosystem and guarantees its stable operation. Key capabilities are listed as follows:

• Organization Structure Synchronization: It provides interfaces for adding and updating users, roles and departments, enabling efficient data synchronization of enterprise organizational structures and ensuring consistent organizational management within the ecosystem.

• Deep Linkage with Third-Party Systems: Acting as a server, it can automatically generate quick access entries by configuring addresses and parameter rules of third-party systems. Users can jump with one click to CMDB, ITSM, log platforms, automated O&M platforms and other external systems, realizing seamless linkage between O&M systems and improving operational efficiency.
• User Authentication: It delivers complete authentication configuration, supporting unified identity authentication and single sign-on. It is compatible with LDAP authentication, CAS client, CAS server, OAuth2 client and other authentication modes. It safeguards login security while optimizing user experience, building a solid security line for the open ecosystem.

PART 04 Value of the Open Ecosystem

As the core carrier of the open intelligent O&M ecosystem, Lerwee Intelligent O&M Agent creates multi-dimensional and in-depth value for three major groups within the ecosystem: enterprises, developers and partners, as well as O&M personnel, and drives win-win development for all participants.

• For Enterprises: Enterprises no longer need to repeatedly develop basic tools. They can quickly integrate existing tools, data and models to build an intelligent O&M system at low cost, which adapts to complex scenarios such as domestic IT replacement, hybrid cloud and microservices.
• For Developers and Partners: Developers and partners can develop plugins, Agents and industry-specific solutions based on the open framework, and share Lerwee’s ecosystem and customer resources.
• For O&M Personnel: O&M staff are equipped with scalable and customizable intelligent assistants. The working mode evolves from passive troubleshooting to intelligent prediction, independent decision-making and automatic execution.

The free version of Lerwee Intelligent O&M Agent is now available on Lerwee Community. Feel free to download and experience it!