Since the launch of Lerwee O&M Agent 8.0, cumulative downloads have exceeded 17,000. We have received over 300 authentic feedback and suggestions from the community. Every day, users communicate, raise questions and share experiences in our groups, growing alongside us. Our R&D team has thoroughly reviewed user feedback, focused on optimizing user experience and enhancing core capabilities, to build an efficient, reliable and scalable foundation for intelligent operation and maintenance.
Today, we are proud to announce the official release of Lerwee O&M Agent 8.2!
Upholding the core positioning as an intelligent O&M platform with a five-tier architecture, this version delivers major upgrades in four key directions: globalization, mobile access, intelligent O&M and user experience. It covers 8 modules with more than 40 functional enhancements, continuously expanding the capabilities of the intelligent O&M Agent.
Major Upgrades for Free Edition: Three Exclusive Benefits
The free edition of Lerwee O&M Agent 8.2 has been fully upgraded. It can be deployed in just 5 minutes and used out of the box. We have comprehensively optimized functional permissions, license validity and node capacity, bringing three major advantages:
Full Feature Access: Expanded coverage from monitoring and CMDB to unified portal, monitoring center, network management, automation platform, event platform and other modules.
90-Day Unlimited Licenses: No license restrictions within 90 days. Deploy and launch services quickly with zero extra authorization.
Doubled Permanent Nodes: The permanent licensed nodes are increased from 20 to 50, supporting access for more terminals, devices and hosts. It delivers long-term stable O&M services for enterprises, cuts expansion costs and adapts to growing business demands.
New Highlights: Global Support & Mobile Terminal

1. Global English Version Released
   To meet enterprises’ global development needs, Lerwee O&M Agent 8.2 now features a fully localized international edition. All interfaces, functions, alerts, reports and asset management modules are available in English. It is compatible with protocols and O&M practices for overseas devices, delivering a smoother experience for global users.

Mobile Terminal Launched
Integrating three core capabilities including monitoring, CMDB and work orders, the mobile terminal serves as a portable O&M hub. Users can view real-time alerts, query asset data, process work orders and monitor device status anytime anywhere. It greatly shortens fault response time and improves cross-team collaboration and issue handling efficiency.

Upgraded Intelligent O&M Scenarios: AI Empowers Four Core Workflows
Following Harness Engineering principles, we have optimized the traditional Chain of Thought (CoT) and upgraded it to Context Engineering.
We adopted a dynamic chain-of-thought model to eliminate redundant historical data, and reconstructed two core components: AGENTS.md documents and structured state transition.
AI Q&A: The system intelligently understands user intentions and retrieves platform data for analysis, enabling users to acquire multi-dimensional information efficiently.
AI O&M Scripts: It conducts semantic analysis on user demands, recommends targeted scripts and detailed usage guidelines, lowering technical barriers and improving script development efficiency.
Business Topology Analysis: Automatically identifies single-point failures, cluster anomalies, performance bottlenecks and monitoring deficiencies, and provides professional optimization suggestions. It shortens cross-team troubleshooting time and supports one-click export of analysis reports.
AI Full-link Fault Self-healing: Forms a closed loop including alert triggering, root cause analysis, solution recommendation and automatic recovery. Typical faults can be fixed unattended.

User Experience Optimization: SOP Guides & Video Tutorials
We keep innovating products and improving user guidance, helping users master the platform from basic operation to proficient usage.
New Experience SOPs: Standardized operation procedures for core O&M scenarios eliminate operational confusion.
Renewed Video Tutorials: Visual demonstrations of configuration and practical scenarios resolve difficulties in understanding documents and learning operations.

Template Updates: 85 Templates Added & Optimized across 8 Categories
The updated templates cover 8 major O&M scenarios: storage, computer room environment, middleware, network, security, servers, databases and IoT. Compatible with multiple collection methods such as SNMP, HTTP, Redfish, API and scripts, they support mainstream IT assets of enterprises.

Core Value of Lerwee O&M Agent: Answer Three Key Questions for Enterprises
Our intelligent O&M system builds a full-lifecycle IT operation and resource management framework featuring asset inventory, change tracking and proactive optimization. Driven by data, it solves major pain points including invisible assets, poor control and difficult optimization in IT management.
What do we have? Comprehensive inventory of applications, resources, computer rooms and management dimensions clarifies IT assets and corresponding responsibilities.
What happened? Tracks historical changes, fault impacts and resource usage in system release, modification, incidents, maintenance and capacity management.
What can we do? Leverages health assessment, intelligent O&M, capacity planning, architecture evaluation and risk detection to realize the shift from passive response to active optimization.
Other Key Updates

I. Perception Layer Upgrade: Full-scenario Visualization & Responsive Monitoring
As the “nerve endings” of the O&M Agent, the perception layer is powered by Lerwee Monitoring and Perseus Collector. This version achieves breakthroughs in collection capability, monitoring experience and visual interaction for higher accuracy and flexibility.

1. Perseus Collector
   Asset Discovery: Enhanced detection for virtualization and IoT devices, with full coverage of middleware and databases. It expands the scope and accuracy of automatic asset onboarding and reduces manual inventory work.
   Queue Management: New queue function with real-time status display, helping identify performance bottlenecks such as insufficient poller processes, network congestion and slow database writing.
2. Lerwee Monitoring
   Real-time Alerts: Added scheduled audio alerts by date. Users can set customized audio reminders based on duty rosters and business peaks to avoid unnecessary disturbances during off-hours.
   User Management: System user accounts are automatically synchronized to CMDB, eliminating repeated account creation and inconsistent data.
   Business Topology: Optimized directional connection lines for clearer presentation of device relationships, simplifying topology review and fault tracing.
3. Additional Optimizations
   Revised beginner tutorials on the monitoring homepage, covering asset discovery to alert reception.
   Added object tags, associated metrics, recipients and escalation times to script alert attributes.
   Supported configuration of maximum, minimum and average values for area charts and line charts on dashboard views.
   Enabled copyable anonymous links for network topology and import function for SNMP configurations; allowed custom font size for link speed and bandwidth utilization.
   Added CPU core count and total memory indicators to business capacity overview.
   Supported custom attributes for links, consistent with resource list settings.
   II. Planning Layer Upgrade: Asset Compliance & Business Interconnection
   Centered on CMDB, the planning layer focuses on compliance management, business linkage and data permissions to realize standardized full-lifecycle asset management.
   Compliance Check: Added unique rule IDs for quick retrieval and management; supported rule sharing and whitelist filtering; customizable fields for violation records.
   Business View: Deep integration between CMDB and business insights. Business systems can be associated with one click, with automatic synchronization of resources and topology to ensure data consistency.
   Other Updates: Refined data permission constraints for CMDB; supported export of all attribute fields for violation records; added global query configuration for resource lists.
   III. Action Layer Upgrade: Closed-loop Execution & Intelligent Scheduling
   Powered by Lerwee Claw, the action layer connects network management, automated O&M and ITSM work orders, with comprehensive upgrades for higher automation and standardization.
4. Configuration Backup
   Supported custom backup commands for Display protocol, compatible with various non-standard devices and special business scenarios to ensure complete and accurate configuration backup.
   Added baseline comparison for backup records. Users can compare different versions to identify modifications, anomalies and misoperations efficiently.
5. More Reliable Automated O&M
   Optimized proxy node logic to distribute tasks reasonably, reducing pressure on central servers. It ensures stable execution of jobs and scripts across network segments and regions, covering quick jobs, host management and custom scripts.
6. Full-cycle Closed-loop Work Order Management
   Built-in out-of-the-box workflows including alert reporting, fault handling, desktop service, host service, network service, security service, computer room approval, O&M assignment and IT service application.
   New workflows for asset addition and decommissioning: Assets are automatically added to or removed from CMDB after approval, standardizing processes and guaranteeing data accuracy.
   Refined work order permissions and optimized overall interface experience. It forms a closed loop of processes, permissions and assets to prevent unauthorized access, arbitrary withdrawal and irregular operations.