{"id":2001,"date":"2026-08-10T16:43:09","date_gmt":"2026-08-10T08:43:09","guid":{"rendered":"https:\/\/www.lerwee.com\/?p=2001"},"modified":"2026-08-10T16:43:13","modified_gmt":"2026-08-10T08:43:13","slug":"case-study%ef%bd%9cbuilding-smart-om-system-to-safeguard-core-clinical-services-of-tertiary-a-hospitals","status":"publish","type":"post","link":"https:\/\/www.lerwee.com\/zh_hk\/2026\/08\/10\/case-study%ef%bd%9cbuilding-smart-om-system-to-safeguard-core-clinical-services-of-tertiary-a-hospitals\/","title":{"rendered":"Case Study\uff5cBuilding Smart O&M System to Safeguard Core Clinical Services of Tertiary\u2011A Hospitals"},"content":{"rendered":"
This hospital is a Grade\u2011A tertiary comprehensive hospital, one of the first national key integrated Chinese and Western medicine hospitals, and a pilot institution for the national flagship program of integrated Chinese\u2011Western medicine collaboration. Against the backdrop of digital transformation in healthcare, hospital IT systems have become critical support for core operations including clinical treatment, administration and patient services. The explosive growth and diversification of software and hardware devices have increased the complexity of operation and maintenance (O&M). To address multiple pain points in the legacy IT O&M system, the hospital launched a unified O&M platform project to consolidate technical support for stable business delivery.<\/p>\n\n\n\n
Background: Driven by Pain Points, Transformation Becomes Imperative<\/h2>\n\n\n\n
The hospital\u2019s information system fully covers clinical diagnosis and treatment, medical technical examinations, administrative office work, logistics management and other business scenarios. Its IT architecture includes diverse operating systems, mainstream domestic and overseas databases, network switching devices, hyper\u2011converged virtualization platforms, middleware, storage and link equipment. Core systems such as HIS and LIS impose stringent requirements on real\u2011time performance, stability, security and compliance of IT O&M. Nevertheless, obvious deficiencies existed in the hospital\u2019s prior IT O&M management system, with key pain points summarized below:<\/p>\n\n\n\n
\n
Lack of monitoring platforms<\/strong>: Various devices were not incorporated into a unified monitoring system, leaving some devices unmonitored. Real\u2011time supervision could hardly be achieved relying merely on manual inspections.<\/li>\n\n\n\n
Insufficient early\u2011warning capability<\/strong>: O&M staff could not receive alerts promptly upon device anomalies. Without intelligent analysis for pre\u2011identification and prediction of equipment operating patterns, failures might trigger outages of core services including HIS and LIS and directly disrupt medical services.<\/li>\n\n\n\n
Isolated tool stacks<\/strong>: Fragmented monitoring tools created information silos. O&M personnel had to switch frequently between different systems, resulting in low monitoring efficiency.<\/li>\n\n\n\n
Absence of professional asset management system<\/strong>: Sources of hospital IT asset data were ambiguous; asset information lacked standardized management. Broken dependency relationships among devices prevented quick retrieval of associated asset information.<\/li>\n\n\n\n
No automated asset discovery and collection<\/strong>: Asset information was updated manually, which easily caused delays and errors. Low\u2011efficiency asset management failed to provide accurate asset topology for fault troubleshooting and business expansion.<\/li>\n<\/ul>\n\n\n\n
Solution Design: O&M Upgrade via Integration of Digital Intelligence<\/h2>\n\n\n\n
Considering healthcare industry characteristics: 7\u00d724 non\u2011stop services, strict compliance supervision, wide variety of device models and strong business interdependency, the hospital deployed Lerwee MCM (Monitoring + CMDB) integrated O&M solution targeting fragmented monitoring, reactive fault response and coarse\u2011grained asset management.<\/p>\n\n\n\n
Centered on two\u2011way linkage between full\u2011domain perception via monitoring and full\u2011lifecycle asset governance through CMDB, the solution forms a closed\u2011loop workflow of \u201cDiscovery\u2011Monitoring\u2011Configuration\u2011Management\u201d, supplemented by large\u2011model\u2011driven AI intelligent analysis, full\u2011stack domestic IT ecosystem compatibility and multi\u2011system interworking capabilities.<\/p>\n\n\n\n
Instead of overhauling the legacy O&M system, the solution builds a smart O&M system tailored for hospital business scenarios through compatibility, integration and iterative upgrade. It balances implementation efficiency, construction costs and industry compliance requirements to comprehensively resolve pain points of traditional O&M.<\/p>\n\n\n\n
01 Overall Platform Architecture: Building an Integrated O&M Foundation<\/h3>\n\n\n\n<\/figure>\n\n\n\n
Adopting a layered, modular and extensible design, the platform consists of six layers: data collection layer, resource monitoring layer, intelligent analysis layer, visual presentation layer, asset control layer and collaborative service layer. It delivers one\u2011stop end\u2011to\u2011end O&M covering underlying data collection, full\u2011scope resource monitoring, intelligent early\u2011warning, visualized O&M, full\u2011lifecycle asset management and closed\u2011loop ticketing services.<\/p>\n\n\n\n
Supporting smooth capacity expansion and full compatibility with domestic IT infrastructure, the platform seamlessly connects existing hospital software\u2011hardware systems and third\u2011party monitoring tools, adapting to complex healthcare IT architectures.<\/p>\n\n\n\n
02 Deep Deployment in Healthcare Scenarios: Core Capabilities Rollout<\/h3>\n\n\n\n
Full\u2011Domain Unified Monitoring: Omni\u2011Coverage of Hospital IT Resources<\/h4>\n\n\n\n
Leveraging outstanding device compatibility and scenario adaptability, the platform monitors all hospital IT software, hardware, business systems and network resources to eliminate monitoring blind spots.<\/p>\n\n\n\n
\n
It is fully compatible with mainstream domestic and international operating systems including Windows Server, CentOS, RedHat and Kylin.<\/li>\n\n\n\n
It delivers in\u2011depth adaptation for mainstream databases such as MongoDB, Dameng, Kingbase, MySQL and Oracle, precisely collecting key metrics including database performance, connection counts, read\u2011write throughput and anomaly logs.<\/li>\n\n\n\n
It manages mainstream network devices including Huawei and Cisco equipment, accurately monitoring critical metrics such as network bandwidth, link latency and packet\u2011loss rate.<\/li>\n\n\n\n
In addition, it supports Web service probing, port\u2011process monitoring, middleware operation monitoring, resource monitoring for virtualized and hyper\u2011converged platforms, as well as storage device performance monitoring. Multi\u2011level and multi\u2011dimensional monitoring spans underlying hardware, basic software up to upper\u2011layer business applications, enabling real\u2011time visibility over the operational status of all hospital\u2011wide IT resources.<\/li>\n<\/ul>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\n
Full\u2011Domain Intelligent Alert Closed\u2011Loop System: Establishing a New Paradigm of Proactive Hospital O&M<\/h4>\n\n\n\n
The platform implements a multi\u2011level, multi\u2011category, multi\u2011channel and customizable integrated intelligent alert notification system. It transforms conventional reactive O&M into full\u2011lifecycle management: pre\u2011event risk warning, rapid collaborative response during incidents, and post\u2011incident review and optimization.<\/p>\n\n\n\n
\n
Multi\u2011channel alerts and automated ticket linkage for hospital O&M scenarios<\/strong>: The platform integrates notification channels including emails, SMS, voice calls, WeCom and DingTalk bots. Deep integration with the hospital\u2019s DingTalk O&M ticketing system enables automated business workflows: alerts automatically trigger ticket creation, intelligent assignment to corresponding O&M engineers, full\u2011progress tracking, synchronized feedback of resolution results and archived closed\u2011loop records. Manual intervention is minimized to achieve seamless alignment between alerts and tickets.<\/li>\n\n\n\n
Fully customizable alert strategies for precise notification delivery<\/strong>: O&M staff can flexibly configure alert thresholds, recipients and multi\u2011level escalation rules. Differentiated graded alert policies apply to device offline status, performance overload, database anomalies, link outages and other failures. Automatic escalation is activated for unread alerts, unresponded tickets and overdue unresolved incidents. Notifications are escalated to responsible personnel according to failure severity to prevent alert omission, mis\u2011delivery and delays.<\/li>\n\n\n\n
Mobile\u2011enabled cross\u2011team collaboration for complete O&M closed\u2011loops<\/strong>: O&M staff receive real\u2011time alerts and ticket pushes via DingTalk mobile terminals. On\u2011site machine\u2011room attendance is no longer mandatory; fault response and resolution can be completed anytime and anywhere, greatly shortening response time. The platform realizes a standardized O&M closed\u2011loop: risk detection \u2192 intelligent alert \u2192 personnel response \u2192 fault resolution \u2192 post\u2011mortem review \u2192 strategy optimization. It mitigates outages and system downtime risks for core medical services and guarantees stable, continuous operation of hospital information systems.<\/li>\n<\/ul>\n\n\n\n<\/figure>\n\n\n\n<\/figure>\n\n\n\n
Eliminating Outdated and Chaotic Ledgers: Building the Digital Core Foundation for Hospital IT Assets<\/h4>\n\n\n\n
Powered by Lerwee CMDB\u2019s full\u2011domain asset governance capability, the platform establishes a dedicated core data foundation for medical institutions to resolve common pain points of traditional hospital IT asset management such as disorganized ledgers and stale data.<\/p>\n\n\n\n
\n
Automated asset discovery and multi\u2011dimensional intelligent collection engine<\/strong>: It scans all on\u2011premises network devices across the hospital, synchronizing full\u2011dimensional key information in real\u2011time, including asset configuration parameters, device operating status, accountable departments, service lifecycles and associated business systems. Replacing manual entry, it dynamically updates asset ledgers and ensures real\u2011time, accurate and complete asset data.<\/li>\n\n\n\n
Customizable CI configuration item models<\/strong>: Users can define dedicated configuration management specifications based on hospital organizational structures, medical business contexts and software\u2011hardware asset classifications. It meets healthcare asset management standards, internal control and audit compliance requirements, supporting regulatory scenarios including special hospital IT inspections and cybersecurity \u7b49\u7ea7\u4fdd\u62a4 (security level protection) assessments.<\/li>\n\n\n\n
Deep integration with hospital HRP financial asset systems<\/strong>: It enables binding of unique asset identifiers, paperless intelligent online inventory and automatic generation of standardized ledgers. The platform covers the full asset lifecycle: procurement & warehousing, deployment, daily usage, O&M changes and disposal. End\u2011to\u2011end online standardized digital control satisfies hospital internal governance and routine compliance audit requirements for the healthcare industry.<\/li>\n<\/ul>\n\n\n\n<\/figure>\n\n\n\n
Correlating Business and Underlying Assets: Building Hospital End\u2011to\u2011End IT Insight<\/h4>\n\n\n\n
\n
It automatically identifies and generates full\u2011link asset topology maps, visually presenting hierarchical relationships and dependencies among medical business systems, servers, databases, middleware, network devices and links. When system failures occur, upstream and downstream related assets can be rapidly traced to drastically shorten fault localization and troubleshooting time.<\/li>\n\n\n\n
It automatically calculates quantitative indicators such as device load utilization, IT resource occupancy and equipment idle ratios, offering a holistic view of asset usage across departments. O&M and management teams can promptly identify resource idleness, imbalanced allocation and over\u2011utilization, providing data\u2011driven support for IT resource orchestration and budget planning.<\/li>\n<\/ul>\n\n\n\n<\/figure>\n\n\n\n
AI\u2011Powered Intelligent O&M: Boosting Efficiency of Hospital IT Operations<\/h4>\n\n\n\n
Equipped with an AI intelligent analysis engine, the platform addresses traditional O&M pain points including slow troubleshooting, difficult root\u2011cause identification and lack of predictive capability. It improves overall efficiency in three dimensions: alert governance, risk mitigation and operational knowledge accumulation.<\/p>\n\n\n\n
\n
Intelligent alert analysis<\/strong>: To mitigate disturbance caused by massive noisy alerts, it automatically parses alert sources, abnormal metrics, failure impact scope and related devices for precise root\u2011cause identification. Invalid and duplicate alerts are filtered to reduce O&M workload.<\/li>\n\n\n\n
Intelligent trend prediction<\/strong>: Prediction models built upon accumulated full\u2011set monitoring data forecast operational trends for servers, databases and bandwidth. Resource bottlenecks and latent faults are detected in advance to enable proactive risk warning.<\/li>\n\n\n\n
Intelligent O&M review<\/strong>: It periodically aggregates and intelligently analyzes complete alert and fault datasets, sorting high\u2011frequency issues and system deficiencies. Optimization recommendations are output to accumulate O&M experience and continuously enhance system stability.<\/li>\n<\/ul>\n\n\n\n
Business Outcomes: Empowering Smart Hospital Construction and Upgrading O&M Management<\/h2>\n\n\n\n
\n
Full\u2011domain monitoring guarantees stable medical services<\/strong>: 100% coverage of hospital\u2011wide IT resources; 90% reduction in tool\u2011switching overhead; 85% improvement in fault localization efficiency; 83% drop in outage frequency for core HIS\/LIS systems, consolidating the foundation for clinical operations.<\/li>\n\n\n\n
Intelligent alerts shorten incident resolution time<\/strong>: 95% reduction in alert detection latency; 86% cut of invalid alerts via AI filtering; 81% reduction in mean\u2011time\u2011to\u2011repair for major incidents. End\u2011to\u2011end online closed\u2011loop ticketing eliminates missed or delayed alerts.<\/li>\n\n\n\n
Digital asset management lowers manual costs<\/strong>: 900% improvement in asset information update timeliness; 90% reduction in inventory workload; asset data accuracy increased by 54% and relational query efficiency improved by 98%; 96% drop in preparatory work for compliance audits.<\/li>\n\n\n\n
Intelligent transformation of O&M models<\/strong>: Reactive \u201cfire\u2011fighting\u201d is replaced by visualized and automated O&M. Repetitive manual work is handled by the platform to reduce human errors and free up O&M manpower.<\/li>\n<\/ul>\n\n\n\n
Conclusion<\/h2>\n\n\n\n
Tailored for hospital clinical workflows, this platform directly addresses major pain points in legacy O&M. Leveraging integrated capabilities of unified monitoring, CMDB\u2011based asset management, AI intelligent analysis, business insight and ticketing collaboration, it systematically solves prominent challenges including fragmented monitoring, delayed incident response, coarse asset governance and insufficient O&M efficiency.<\/p>\n\n\n\n
The project realizes intelligent transformation of hospital\u2011wide IT O&M, establishing a solid digital foundation for stable, secure and efficient clinical services. It significantly refines the hospital\u2019s capability for refined, standardized and intelligent IT governance.<\/p>\n\n\n\n
Moving forward, the hospital will further explore platform value and expand advanced applications such as AI predictive O&M, lean asset control and business\u2011system\u2011linked O&M. Continuous iteration of the IT service system will support long\u2011term smart\u2011hospital development and lay a reliable informatization foundation for clinical care and patient experience.<\/p>\n\n\n\n<\/figure>","protected":false},"excerpt":{"rendered":"
This hospital is a Grade\u2011A tertiary comprehensive hospi […]<\/p>","protected":false},"author":1,"featured_media":2002,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[132,131,130,129],"class_list":["post-2001","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-success-case","tag-ai-powered-intelligent-om","tag-full-domain-unified-monitoring","tag-integrated-om-foundation","tag-smart-om-system"],"_links":{"self":[{"href":"https:\/\/www.lerwee.com\/zh_hk\/wp-json\/wp\/v2\/posts\/2001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lerwee.com\/zh_hk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lerwee.com\/zh_hk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lerwee.com\/zh_hk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lerwee.com\/zh_hk\/wp-json\/wp\/v2\/comments?post=2001"}],"version-history":[{"count":2,"href":"https:\/\/www.lerwee.com\/zh_hk\/wp-json\/wp\/v2\/posts\/2001\/revisions"}],"predecessor-version":[{"id":2013,"href":"https:\/\/www.lerwee.com\/zh_hk\/wp-json\/wp\/v2\/posts\/2001\/revisions\/2013"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.lerwee.com\/zh_hk\/wp-json\/wp\/v2\/media\/2002"}],"wp:attachment":[{"href":"https:\/\/www.lerwee.com\/zh_hk\/wp-json\/wp\/v2\/media?parent=2001"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lerwee.com\/zh_hk\/wp-json\/wp\/v2\/categories?post=2001"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lerwee.com\/zh_hk\/wp-json\/wp\/v2\/tags?post=2001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
![\"\"](\"https:\/\/www.lerwee.com\/wp-content\/uploads\/2026\/08\/06907d4d8e599c39bdf5325afa16254b.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/www.lerwee.com\/wp-content\/uploads\/2026\/08\/b63b2926febe721dd89a8b8b10ec151d-1024x464.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/www.lerwee.com\/wp-content\/uploads\/2026\/08\/2bea56f7e66302f816cc5ce00f390851-1024x548.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/www.lerwee.com\/wp-content\/uploads\/2026\/08\/a51681e5aa9697b2723065ccba4d806a-1024x543.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/www.lerwee.com\/wp-content\/uploads\/2026\/08\/06dbe8c16345eac644e938c2cced106b-1-1024x547.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/www.lerwee.com\/wp-content\/uploads\/2026\/08\/ff4a22b7ac7ab4ba7649a456d093d798-1024x457.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/www.lerwee.com\/wp-content\/uploads\/2026\/08\/3f86073fb188fd18042739a9384f5391-1024x539.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/www.lerwee.com\/wp-content\/uploads\/2026\/08\/\u5bb9\u5668-14860@2x-1024x474.png\")
<\/figure>","protected":false},"excerpt":{"rendered":"