After the completion and delivery of the project, the client’s business systems, infrastructure equipment and other resources have become visible, controllable and manageable. It has realized the standardization, normalization, automation and intellectualization of IT operations, fundamentally improved the operation and maintenance management level, and provided favorable operating conditions and security guarantees for various business systems. In addition, it has enhanced the monitoring and maintenance capabilities of IT resources, improved the efficiency and quality of operation and maintenance work, and ensured the sustainable improvement of IT operation and maintenance level.

PART 01 Project Background

01 Client Profile

The client in this case is a large-scale supplier of electronic circuit substrates, with more than 10,000 employees. The production and sales volume of a certain type of its plates rank among the top in the world.

02 Pain Point Analysis

It is learned that the client has the following operation and maintenance pain points:

• Lack of a professional operation and maintenance team, and unclear division of operation and maintenance responsibilities;
• Imperfect operation and maintenance processes, and lack of standardized operation and maintenance management standards;
• No unified operation and maintenance management system support and automation support, so the operation and maintenance work is completely carried out manually;
• Inadequate business monitoring system, and problems in business can only be known after feedback from users;
• Imperfect supporting facilities for infrastructure monitoring, making it impossible to associate with relevant business systems when problems occur;
• Diverse network resources and complex environment, leading to difficulties in network fault location and troubleshooting;
• Incomplete alarm coverage, unclear alarm information, difficulty in associating related alarms, and redundant alarm information, which makes it impossible to focus on key points.

PART 02 Lerwee Solution

Lerwee has planned a one-stop intelligent monitoring + network management platform for the client, reconstructed the operation and maintenance management process system, and improved the information system monitoring capability, network management capability and work efficiency of operation and maintenance personnel.

Solution Architecture

1. Monitoring Capability

In terms of monitoring capability, an overall framework of a unified intelligent monitoring platform has been built, which provides a one-stop fault early warning monitoring and performance index management platform covering IT basic hardware facilities, servers, operating systems, network equipment, links, virtualization, middleware, storage, databases and business availability testing.

The monitoring capability provides system maintenance personnel with fault detection, fault location, fault alarm, response specifications and responsibility system for IT basic resources, transforming the traditional passive fault handling mode into a forward-looking monitoring management mode. The details are as follows:

01 Unified Operation and Maintenance, Centralized Management

Realize centralized monitoring and management of IT basic resources to ensure a virtuous cycle of stable operation of business systems.

02 Full Coverage of Monitoring and Alarms

Through the unified alarm process mechanism + assignment and escalation mechanism, unclaimed alarms will be escalated to the second-line personnel, so that important alarms will not be missed.

03 Building a Business Perspective

Manage cloud resources from a business perspective; build a relationship model between business and cloud resources to quickly locate the scope of fault impact.

04 Visual Management

Establish a unified management platform for all views, including business topology, operation and maintenance cockpit, screen projection view and other view functions.

2. Network Management Capability

In terms of network management capability, an intelligent network management platform has been built, providing core functions such as network topology, dedicated line link monitoring, IP management and traffic analysis.

01 Network Topology

It can automatically discover online equipment resources and generate a topology diagram, which intuitively shows the relationship between various network nodes and helps operation and maintenance personnel quickly find network fault nodes and their impact scope.

02 IP Management

IP management intuitively shows the allocation and online status of hosts in each network segment in the form of views, and enables allocation and recovery. At the same time, it supports quick checking of IP status, Mac address, access equipment and port information, and judges network traffic by combining with traffic analysis. With the help of IP management, the client has realized effective management of multi-segment IP addresses and can quickly find the IP address that occupies a large amount of traffic when the network is blocked.

03 Dedicated Line Link Monitoring

Dedicated line link monitoring supports Rping detection and Proxy agent monitoring to keep track of the load and connection status of dedicated lines in real time.

It helps the client fully monitor and control the dedicated line networks of multiple factories and office locations, and have a clear understanding of the dedicated line load (port bandwidth utilization rate, delay, etc.) and connection status.

04 Automatic Discovery

For the client’s network system, the network management platform supports automatic discovery of multi-brand network equipment, servers and storage, and generates network topology diagrams and physical link topologies. It also supports monitoring of links, network elements, bandwidth rates and other information, helping the client solve problems such as hybrid networking, network isolation and port link traffic.

05 Professional Traffic Analysis

Traffic analysis can identify the IP addresses, applications and protocols that occupy the most traffic;

It supports detecting historical IP flow conversations with a granularity as fine as one minute;

It can analyze Cisco-NetFlow, NBAR, Juniper- J-Flow IPFIX, sFlow, Huawei-NetStream and other flow data.

PART 03 Client Benefits

1. Breaking Data Silos: Effectively integrate various data modules to realize the unobstructed flow of data from monitoring, alarm, processing, maintenance and other operation and maintenance services.
2. Integrated Management: Integrate the login, jump, user, authority and asset of various systems to realize the integrated handling of operation and maintenance work.
3. Full-Stack Monitoring: Integrate full-stack centralized monitoring of application performance, network performance and basic equipment to comprehensively ensure the normal operation of business.
4. Abnormal Correlation Analysis: Based on the comprehensive integration of operation and maintenance data, multi-dimensional correlation analysis can be carried out on abnormalities from the application layer, network layer and physical layer to accurately locate the causes of abnormalities.
5. Unified Display: Real-time display of data analysis results by associating asset information, monitoring information and service management information from different monitoring sources.